Terms of Service

Flaz Cloud provides cloud infrastructure services that include:

• Cloud VPS — KVM-based Virtual Private Server with full root access.
• Web Hosting — Shared hosting with cPanel, free SSL, and email.
• Container Apps — Deploy container-based applications (n8n, WordPress, Odoo, etc.).
• Domain — Domain name registration and management.

These terms apply to both individual and organizational users. All employees, agents, or parties using the account are bound by these terms.

Flaz Cloud reserves the right to modify, add, or remove services and these terms at any time without prior notice, in accordance with applicable conditions and prevailing laws and regulations in Indonesia.

Flaz Cloud uses a wallet (balance) system for all service transactions. Balance-related terms:

• Balance top-up can be made via Virtual Account, QRIS, e-wallet, or available retail outlets.
• Billing is monthly and automatically deducted from the wallet balance.

• Services will be automatically suspended if the balance is insufficient at the time of renewal.
• Suspended services will be permanently deleted after 3 (three) days if no payment is made.
• Flaz Cloud reserves the right to suspend or terminate services with or without notice if a violation of these terms is found.
• Users may disable the auto-renew feature and delete services at any time through the dashboard.

Users are strictly prohibited from storing, distributing, or using the services for the following content:

• Illegal activities or violations of applicable laws in Indonesia.
• Copyright or intellectual property infringement.
• Content promoting ethnic, religious, racial, or intergroup hostility (SARA) or hate speech.
• Pornographic or exploitative content.
• Human trafficking or related activities.
• Phishing, scams, or fraud in any form.
• Malware, viruses, or malicious software.

Violations will result in permanent suspension or termination of services without balance refund.

Users are prohibited from performing the following activities on Flaz Cloud services:

• Unauthorized access to third-party networks or systems.
• Identity forgery or impersonation of others.
• Software piracy.
• Mail bombing, mail flooding, or mass spam delivery.
• DDoS (Distributed Denial of Service) attacks or other forms of network attacks.
• Port scanning or network scanning without permission.
• Excessive bandwidth usage that disrupts other users.
• Chargebacks without legitimate justification.
• Cryptocurrency mining without written permission from Flaz Cloud.

• Flaz Cloud guarantees a 99.9% uptime SLA for infrastructure services.
• If a disruption on the Flaz Cloud side exceeds the SLA, users are entitled to compensation in the form of balance credits.
• Technical support is available through the support ticket system in the dashboard.
• Scheduled maintenance will be announced in advance through the dashboard or email.

• Each user is responsible for the security of their own account and login credentials.
• Sharing account access with unauthorized parties is prohibited.
• Flaz Cloud reserves the right to suspend accounts that are suspected of misuse or violation of these terms.
• Users may delete their account through the settings menu. Account deletion is permanent and any remaining balance cannot be refunded.

• Flaz Cloud provides services on an "as is" basis and makes no express or implied warranties beyond those stated in these terms.
• Flaz Cloud shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the services.
• Flaz Cloud's total liability shall not exceed the amount paid by the user in the last 1 (one) month.

• These terms are governed by and construed in accordance with the laws of the Republic of Indonesia.
• Any disputes arising shall first be resolved through amicable deliberation. If no agreement is reached, resolution shall be pursued through the competent courts in Indonesia.