Privacy Policy

We collect the following information when you use Flaz Cloud services:

a. Account Information

• Full name
• Email address
• Phone number (if provided)
• Password (stored in encrypted hash form)

b. Transaction Information

• Balance top-up history and payment methods
• Service purchase and renewal history
• Invoices and payment receipts

c. Technical Information

• IP address when accessing the dashboard
• Browser and device information
• Account activity logs (login, settings changes)

The information collected is used to:

• Provide, manage, and improve the quality of our services.
• Process payment transactions and billing.
• Send service-related notifications (renewals, suspensions, service changes).
• Respond to inquiries and technical support requests.
• Prevent misuse and activities that violate the terms of service.
• Comply with applicable legal obligations.

• Personal data is stored on secure servers with adequate encryption.
• User passwords are stored in hashed form and are never stored in plain text.
• Access to user data is restricted only to personnel who require it.
• We use CSRF tokens and other security protections to safeguard user accounts.
• Data is retained for as long as the user account remains active or as needed to fulfill legal obligations.

We do not sell user personal data to third parties. Information is only shared in the following situations:

• Payment service provider (Xendit) — to process balance top-up transactions.
• Infrastructure providers — server and datacenter providers for service provisioning needs.
• Domain registrar — for domain registration and management in accordance with ICANN policies.
• Legal authorities — if required by applicable laws and regulations or court orders.

• Flaz Cloud uses session cookies to manage user login sessions.
• These cookies are essential and required for the services to function properly.
• We do not use third-party tracking cookies for advertising purposes.

As a user, you have the right to:

• Access — view your personal information stored by us through the profile page.
• Update — modify your account information through the profile settings.
• Delete — permanently delete your account through the settings menu. Account deletion will remove all associated personal data and services.
• Download — request a copy of your personal data by contacting the support team.

• Flaz Cloud reserves the right to update this Privacy Policy at any time.
• Changes will take effect immediately upon publication on this page.
• By continuing to use the services after changes are made, users are deemed to have accepted the updated policy.

This Privacy Policy is governed by the laws of the Republic of Indonesia, including but not limited to the Personal Data Protection Act (UU PDP) and other related regulations.