Frequently Asked Questions
Everything you need to know about Flaz Cloud
Indonesian cloud. VPS, hosting, email, domain, SSL, and AI. One dashboard, one wallet.
Jakarta, Indonesia. Low latency for local visitors.
VPS in under 60 seconds. Hosting in 1-2 minutes. Container Apps instant.
Yes, 99.9%. Enterprise hardware, redundant power and network.
Prepaid wallet. Top up first, then use it for any service. Auto-renewal runs if balance is enough.
QRIS, bank VA, GoPay, OVO, DANA, ShopeePay, Alfamart/Indomaret. International via crypto (Cryptomus).
Auto-renewal on + balance enough: renews automatically. Otherwise: suspended first, files still safe. After grace period without renew, terminated.
VPS and cPanel hosting upgrade with prorated billing via dashboard. DirectAdmin upgrades go through support. Downgrades always via support.
No. Pay monthly, cancel anytime. 6-month and yearly cycles available with discounts.
cPanel if you need Node.js, Python, or PostgreSQL. DirectAdmin if you want a lighter panel optimized for WordPress.
Order a plan on the target panel, then migrate files and databases. Support can help.
Only on cPanel (via CloudLinux Selector). DirectAdmin is PHP-only for now.
Deploy n8n, WordPress, Odoo, Ghost in one click. Custom domain and SSL handled automatically.
Email with your own domain (e.g. info@domain.com). SpamExperts, webmail, IMAP/SMTP.
Premium: warranty up to $50,000, valid 1 year. Free (Let's Encrypt): 90 days, auto-renew. Every hosting plan includes the free one.
One API key for hundreds of AI models (Claude, GPT, Gemini, DeepSeek). OpenAI-compatible format. Pay per use from your wallet.
Open a ticket from the Tickets menu. Replies during business hours (Mon-Fri 9-5 WIB). Server-down issues monitored 24/7.